Bot stories
IGWIGW has an extensive global presence, with over 1500 employees in locations in Belgium, Romania, the Czech Republic, China, India, and the USA.
bot challenge.
IGW's Sales Expert Kristel Claes was looking for a smart & fast way to reduce the Sales administration.
IGW regularly needs to update sales prices in SAP to reflect changes in production costs, exchange rates, and commercial agreements. This process used to be entirely manual — requiring employees to navigate many SAP Screens to ensure correct sales price conditions for different customers and materials. Because of the repetitive nature of this work, it was time-consuming and prone to human error, especially during peak update periods.
bot solution.
A combination of back-end and front-end automation techniques were applied to make this automation bullet-proof.
A bot was developed to automate the creation and maintenance of sales prices directly in SAP. The automation reads the updated pricing data from BMT's internal pricing files and then automatically executes the necessary SAP transactions to create or update sales price conditions. All exceptions and updates are logged and reported back to the responsible sales administrators.
Thanks to this automation, IGW's Sales team can now update sales prices in SAP with minimal manual effort, ensuring accuracy, consistency, and significant time savings across all regions.